Our Services

New Startups

Poulton Consulting has vast experience in establishing new contact centres and has run industry workshops for companies that are embarking on this process themselves.

Poulton Consulting will assist in the entire process from concept through to live operation:

•    Detailed business needs analysis
•    Identify suitable site and draw up specifications for layouts and furnishing
•    Compile RFPs for technology requirements and evaluate bids
•    Compile and manage recruitment and selection program
•    Manage installation and configuration of all office furniture and technology.
•    Training of all staff on systems and Contact Centres
•    Establishment of detailed and meaningful reporting
•    Go live
•    Co-Manage initial operations, reporting, quality control and training
•    Handover
•    Consulting

Whatever the project, new installations or upgrades, ACD, Voice Logger, Applications, Campaigns etc, Poulton Consulting has the experience and the capacity to manage this process for you.

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