Welcome to Poulton Consulting

Poulton Consulting is a specialized Contact Centre Consultancy with over 20 years hands on and executive experience in setting up, managing and optimizing contact centres in a variety of different industries.  We focus on improving the overall Customer Experience through analysis of every customer touch point and improving efficiency across the board. We use tried and tested methodologies and tools developed with years of experience, covering systems, process, and staffing, and ensure that your contact centre adds real value to your business!

Poulton Consulting partners with you throughout this process, providing a detailed analysis of the current situation and a rollout plan with all the tools and assistance necessary to implement a successful, and more importantly a sustainable solution.

Poulton Consulting has developed C-PERFORM, a suite of fully automated reporting tools to measure Agent Performance and Contact Performance in your contact centre. C-PERFORM links directly into your contact centre database and provides instant reporting in colour coded, easy to read Dashboards. See the C-PERFORM section for more details.

Contact us now to set up an obligation free discussion on improving performance in your contact centres.

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